English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Service Orientation
Looking for ways to help people.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Instructing
Teaching people how to do something.
Writing
Writing things for co-workers or customers.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Persuasion
Talking people into changing their minds or their behavior.
Reading Comprehension
Reading work-related information.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Social Perceptiveness
Understanding people's reactions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Time Management
Managing your time and the time of other people.
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